FAQs

What service does Community Veterinary Outreach provide?

Community Veterinary Outreach’ Mission Veterinary Care program provides preventive veterinary care through wellness clinics for animals of those who are homeless and vulnerably-housed.

What are wellness clinics?

At wellness clinics we provide examinations, vaccinations, deworming and microchip identification.

Is there an actual office/veterinary hospital I can take my pet to?

NO. We do not have a bricks/mortar building or location. Wellness clinics are run entirely by volunteers every few months at different social service locations.

Who is eligible for veterinary services through the Mission Veterinary Care Program?

In order to access the wellness clinics, clients are:
1.  homeless or vulnerably-housed (based on the definition by the Canadian Observatory on Homelessness)

2. referred through a case worker or health worker

3. receiving social assistance (OW/ODSP) (or if have no ID are making regular use of shelter services) AND

4. do not have a current veterinarian-patient-client relationship (i.e. had their pet seen by a veterinarian in the past 12 months – exceptions are humane societies and spay neuter clinics)

What should I do if my pet is in urgent need of care?

We receive many emails from pet owners in need of urgent care for their pet. As we are a primarily volunteer-run organization, we do NOT currently offer urgent or emergency care.

IF your pet is in need of emergency care, please take your pet to the closest veterinary clinic, emergency veterinary hospital OR local humane society

What is most critical is to have your pet examined by a veterinarian as soon as possible. The veterinarian can then make an assessment and decisions can be made at that time.

If you live in Ontario an d have a current veterinary-client relationship you may ask your clinic to apply for Farley Foundation funding on your behalf.

What if I am not sure if my pet is in need of urgent care?

IF you have a veterinarian-patient-client relationship with a veterinary hospital/clinic, please call and/or visit the clinic and speak to a veterinarian or veterinary technician for information  on how to proceed.

IF you do NOT have a veterinarian-client-patient relationship, we recommend calling and/or visiting your nearest veterinary clinic/hospital and establishing a relationship with a veterinarian.

While there is no replacement for a hands-on examination by a veterinarian to assess your pet’s health,  Vet Help Direct is a UK website that can help determine if your pet needs immediate veterinary care. You can also find information on our Pet Health Resources tab.

What if I am an existing client of Community Veterinary Outreach and have a non-urgent veterinary question?

If you are an existing client, please contact your referring case worker with your question. The case worker will get in touch with one of our veterinarians to answer your question.

What if I have a stray, feral or rescued animal in need of veterinary care?

Community Veterinary Outreach’s mandate is to serve vulnerable pet owning populations (i.e. owned animals), and as such do NOT provide service for stray, feral or rescued animals.

If you have a stray, feral or rescued animal in need of veterinary care, please contact your local veterinarian, local humane society and/or rescue groups.

Are there low-cost spay neuter clinics in my community?

Below are a few links to spay neuter clinics in our program communities. This is not an exhaustive list, so please check the resources in your community.

The Canadian Federation of Humane Societies also has a list of spay neuter clinics for different provinces – click here for their website.

OTTAWA

City of Ottawa Spay Neuter Clinic

TORONTO

Toronto Animal Services

Toronto Humane Society

Toronto Street Cats

Ontario SPCA

HAMILTON

Hamilton Burlington SPCA

What should I do if I witness an act of animal cruelty?

If you have witnessed an act of cruelty towards an animal, please contact the investigations unit of your local or provincial humane society or SPCA. The Canadian Federation of Humane Societies provides details on how to report animal cruelty for different species.